Billing Services

Vacant Utility Cost Recovery

Our Vacant Utility Cost Recovery program allows our clients to recover utility costs billed to them when utility service and payment responsibility was not transferred to their tenants in a timely fashion. This program not only pays for itself, the amount of dollars recovered can easily exceed the cost of our Bill Payment Services.

Through comparative analysis, we retroactively invoice tenants for utility consumption occurring between the time a tenant takes occupancy and the time a utility company transfers the account from a vacant unit to their new customer. This program is ideal for our multifamily residential clients. They are most susceptible to paying countless dollars for utility consumption in units misclassified as vacant by the utility companies, because those accounts are constantly being placed back into their responsibility. This service is a great compliment to any of our Submetering or RUBS billing programs. However, it is also available to any Utility Bill Payment Services customer.