FAQ

1) Is Studebaker Submetering Inc. a utility company? 
Studebaker Submetering Inc. (SSI) is a third party billing company. SSI is hired by the management company to read the meters, provide the monthly bills to the residents and collect the monthly payments on behalf of the community.  SSI is not a utility company and is not providing the utility (water, gas or electricity) that appears on our statements.

2) Do I need to notify SSI of our move-in or move-out date? 
The apartment management office is responsible for notifying SSI of the move-in and move-out dates. You do not need to contact us with your scheduled move-out date.

3) How are my meters read? 
SSI utilizes the most advanced AMR (automated meter reading) technology available in the market. Each meter has a transmitter attached or PLC (power line communication) technology used to record and transmit actual metered consumption. We "dial up" the community on a monthly basis and as necessary to take actual meter readings that are used to generate the bills to the residents. The ability to accurately and efficiently read our submetered communities is one of the most important aspects of our Utility Billing and Collection services.

4) What if I don't have a meter installed in my apartment? 
Sometimes the plumbing or electrical wiring configuration does not allow for the installation of submeters. Residents can still equitably share in the cost of the utility expense through a commonly practiced allocation program called RUBS (Ratio Utility Billing Service). Our RUBS program is an ideal solution for meterless Billing and Collection services.

5) Can Studebaker Submetering, Inc. assist me in reducing my monthly utility cost? 
Yes, you will find Conservation Tips on our website and on the back of your monthly invoices to learn simple ways to reduce your utility costs.

6) When will I receive my bill from SSI? 
Generally, you will receive your utility bill on a monthly basis from SSI. Please be sure to pay attention to the due date and the address information on your monthly invoice.

7) What are my payment options? 
You may either send your check or money order payment in the mail with the remittance portion of your invoice. We also offer online Account Access to review your bills and make credit card, debit card or ACH payments.  We also offer an option to receive bills electronically and have the payments automatically debited from your account.

8) Why are there non-utility charges on my bill?
If you have non-utility related charges on your bill, such as; rent, parking, trash, pet, etc. You are receiving what is referred to as a Convergent Bill.  Your community manager has decided to present you with one statement, including all of your monthly charges.  This is an effort to make paying for your monthly expenses associated with living in your community more convenient.

9) Who do I contact if I have a question about my bill? 
You may Contact Us from our website to reach a customer service representative via email or by phone.